课程咨询
碎片数据

雅思口语新题

回复【新题】

立即领取

2023年1月雅思口语新题part2&3:描述对投诉结果满意的经历范文

2023-01-18 13:51:14来源:新东方在线雅思 柯林斯词典

雅思考试每年1月、5月、9月都会进行雅思口语换题,备考雅思的小伙伴们肯定想知道本次2023年1月雅思口语题库更新了哪些新题?新东方在线雅思为大家整理了本次1月换题的口语新题库汇总,大家看完本篇新题,来看看汇总吧。

2023年1月雅思口语新题part2&3:描述对投诉结果满意的经历范文

Describe a time when you made a complaint and you were satisfied with the result.

You should say:

When it happened

Who you complained to

What you complained about

And explain why you were satisfied with the result

A time when I complained about something and I was very happy with the result was when I had purchased a vase, a very decorative and attractive vase from an art gallery shop in 798 in Beijing. This was an expensive vase, actually, and was designed by a local artist. It had an abstract design of merging colours and metallic overlays and the vase was a strange, almost organic seed-like shape. Oh, it’s so hard to explain what it looked like, but anyway, you get the idea – it was beautiful, original strangely shaped and quite abstract in design and painting. Anyway, the lady in the gallery shop packed it all up for me, and when I got it home and opened it, I discovered there was a chip in the base. Admittedly, it was only in the base and not really visible to anyone, but still, it was expensive and it was a piece of art, so this can really affect its future value. So, anyway, I called the gallery, explained to the woman that there was this chip, and that it certainly did not happen in transit but must have been there before, and escaped us. She was really apologetic and kind, and she suggested that we change the vase – you see there were a few that were remarkably similar. So, I drove back to the gallery and they changed it there and then for me, and they also threw in a small photo album as a gift too – a photo album of the history of a certain type of pottery. So, yeah, I was very happy with the whole experience and certainly the result, sure! I was delighted that they dealt with it with such a polite attitude and manner and in such a way. It was a genuinely pleasant experience without any feeling of conflict or friction that usually occurs in customer services situations in my country and when something goes wrong.

Part 3

Which one is more effective to make a complaint, writing a letter or talking face to face?

It totally depends on the situation, what you are complaining about and what the specific grievance is. In many cases if you speak face to face you are likely to get a more positive response as the person cannot ignore you as easily as they can if they receive an email of complaint or a phone call. But, there are situations when the customer service systems online are also very effective, they are monitored too, and the people responding to the queries make a lot of effort to please the customers and solve any issues they may have. So, it depends.

Who are more likely to make complaints, old people or young people?

Again, it depends. It’s more of a personality thing than an age thing, I’m sure. Young people buy a lot more stuff online, so I guess they are more likely to complain for the simple fact that they are more likely to occasionally receive faulty goods or poor service. But, on the other hand, I’m not so sure... older people tend to buy things in shops, and therefore are more likely to complain face to face, directly with the staff or the vendors… I don’t think this is related to age at all. Some people are just more likely to want to fight against a perceived injustice, and other people are more likely to just let it go.

On what occasions are people more likely to make complaints?

People are more likely to make complaints when they are in a restaurant or public situation where they feel the service has been bad and contributes to them perhaps losing face, too. For example, if you invite a bunch of people for a meal, and then the dishes don’t come out correctly, or take too long to arrive, or there is some problem, then the host might feel this is a bit of a loss of face in front of all the guests, and feel responsible for solving the issue so everyone is satisfied. This is the kind of situation that often leads to the host making a very firm and assertive complaint, partially on behalf of the guests to demonstrate that he really cares about how he is treating them, and unhappy that the restaurant messed something up!

How should companies react to complaints?

Companies all need to have a very smooth and efficient customer service complaints service. This is very important today. If a company wants to be competitive it really must show to the customers that they are special, and not just disposable. In the online medium, complaints can all be traced and customers will leave reviews for different companies and products they use, so it’s really important that companies make sure customers feel treated with respect and that their complaints are dealt with quickly and fairly. It’s increasingly important these days or your company will end up with a poor reputation and in turn, lose customers.

以上就是新东方在线雅思教研中心给大家整理的2023年1月雅思口语新题part2&3:描述对投诉结果满意的经历范文,希望为参加雅思口语考试的考生们提供参考价值。

新东方免费讲座福利来啦,0元领取,带你备考雅思考试!

点击下方图片领取讲座吧

为你特别匹配的雅思超值课程,祝你和雅思分手!
  • 新东方2月雅思公开讲座

    新东方雅思1月公开讲座

    新东方教师直播教你全科技巧!

    每天1小时

    查看详情
  • 【知心雅思】旗舰VIP直达7分班

    【知心雅思】旗舰VIP直达7分班

    适合人群:目标为7分的考生

    课时:423

    查看详情
  • 2月雅思听口双科带练营

    2月雅思听口双科带练营

    听力口语集中带练

    课时:5

    查看详情
  • 【知心雅思】旗舰VIP直达 6.5 分班

    【知心雅思】旗舰VIP直达 6.5 分班

    适合人群:想要冲刺6.5分的考生

    课时:406

    查看详情
  • 【知心雅思】冲7分直通车 (A类)

    【知心雅思】冲7分直通车 (A类)

    适合人群:想要冲7分的考生

    课时:439

    查看详情
雅思备考资料包

关注新东方在线考雅课程中心

免费获取雅思备考资料包

更多资料
更多>>
更多内容

移动学习

二维码

剑5-17免费正版真题

ios spreat iOS版 下载
an spreat 安卓版 下载
剑桥雅思官方授权正版真题集雅思备考一站式工具
更多>>
更多公开讲座>>

2023年雅思口语新题part1&2&3汇总

微信扫描下方二维码 回复【新题】

2022年雅思口语新题
更多>>
更多资料