雅思口语新题part2&3：描述你得到的一项优质服务范文，备考雅思的考生们快来查收雅思口语题吧。

雅思口语新题part2&3: 描述你得到的一项优质服务范文　

　　Describe a good service you received.

　　You should say:

　　What the service was

　　When you received it

　　Who you were with

　　And explain how you felt about it

　　示例回答

　　A good service that I received was when I went to an electronics store to repair a tablet that I had purchased some time beforehand. In fact, I'd had the tablet a couple of years so I thought it would already have fallen out of guarantee, but when I visited the store I discovered that I was still entitled to a free service and repair. I was treated with great respect by the service staff, who were attentive to me, listened to my issue with the tablet, and said that they would send it off to their engineering unit to analyse the problem, then get back to me. Within a couple of days, they sent me an email to say that they had repaired the item and it was already in the store for me to collect. I went back to the store, and once again

　　I experienced incredible customer service. One guy even chatted to me and offered me tea while I waited for them to go upstairs to fetch my item. They got it out and demonstrated how it was working again, and I had to sign a couple of papers and that was it. I wasn't charged any money at all for the repair. All in all, I felt really happy with the process, the treatment from the staff and the result. I would most certainly recommend this brand to anyone, because the after sales service is probably the best I've ever received.

　　Part 3

　　1 Why are shopping malls so popular in China?

　　示例回答

　　Shopping malls are very popular in China for three main reasons. First, they offer a comfortable, air-conditioned environment, which is important in China's hot summers and cold winters. Second, malls provide a convenient one-stop shopping experience, where people can buy various items, eat, and enjoy entertainment all in one place. This is especially appealing to busy urban residents. Third, malls serve as safe and clean public spaces for social gatherings. Many Chinese people like to meet friends, spend time with family, or simply relax in these modern, well-maintained environments.

　　2 What are the advantages and disadvantages of shopping in small shops?

　　示例回答

　　Small shops have both advantages and disadvantages. On the positive side, they often provide personalized service and unique products. Shop owners usually know their customers well and can offer tailored advice. You can often find local or handmade items that aren't available in big stores. However, small shops typically have higher prices because they can't buy in bulk like large retailers. They also offer a limited selection, which means you might need to visit several shops to find everything you need. This can be inconvenient for some shoppers.

　　3 Why do some people not like shopping in small shops?

　　示例回答

　　Some people don't like shopping in small shops for three main reasons, mostly related to online shopping. First, small shops often lack e-commerce options. They might not have websites or apps for easy browsing and ordering, which is inconvenient for tech-savvy shoppers. Second, small shops can't match the variety found online. Internet marketplaces offer a vast selection from around the world, which local shops can't compete with. Third, online retailers usually offer better prices and deals. Small shops struggle to match these discounts due to their limited buying power and higher operating costs.

　　4 What are the differences between online shopping and in-store shopping?

　　示例回答

　　Online shopping and in-store shopping differ in two main ways. Firstly, convenience: online shopping lets you buy anytime from anywhere with internet access, while in-store shopping requires you to visit during opening hours.

　　Secondly, product experience: in-store shopping allows you to see, touch, and try items before buying, which is especially useful for things like clothes or furniture. Online shopping, however, relies on photos and descriptions. While online shopping offers more convenience, in-store shopping provides a hands-on experience that many people still prefer for certain purchases.

　　5 What are the advantages and disadvantages of shopping online?

　　示例回答

　　Online shopping has several advantages and disadvantages. On the plus side, it's very convenient, allowing you to shop anytime from anywhere. It often offers lower prices and a wider selection of products. However, there are drawbacks too.

　　You can't physically examine items before buying, which can lead to disappointment with the actual product. Delivery times can be frustrating, and there's always a risk of online fraud or data breaches. Additionally, you miss out on the social aspect and personal service that in-store shopping provides.

　　以上就是新东方在线雅思教研中心给大家整理的雅思口语新题part2&3: 描述你得到的一项优质服务范文，希望为参加雅思口语考试的考生们提供参考价值。

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